1. Introduction

At Resolvw, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online dispute resolution platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Account credentials and profile information
• Payment and billing information
• Dispute-related documents and communications
• Identity verification documents when required

Usage Information

We automatically collect certain information about your use of our platform:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Session recordings for quality assurance (with consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our dispute resolution services
• Processing payments and managing your account
• Facilitating communication between parties and mediators
• Ensuring platform security and preventing fraud
• Improving our services and user experience
• Sending important updates and notifications
• Complying with legal obligations and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We share information with other parties involved in your dispute resolution process, including opposing parties and assigned mediators.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, and providing customer support.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive communications
• Secure data storage with regular backups
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: